City of Pasadena / DOIT - Pasadena, CA - The City of Pasadena is looking for a dynamic experienced and serviceminded professional to manage the Department of Information Technologyrsquos Customer Service Section The IT Manager ndash Customer Service is responsible for providing responsive and highquality customer service to all City staff by coordinating incident and service request activities for desktop and enterprise software hardware telecommunications and network systems across the enterprise This career opportunity will involve Providing excellent customer service to internal IT teams as well as City employees across all departments Managing the Service Desk and Field Service functions in the Customer Service Section Building and maintaining strong customerfocused relationships and work with client managers and staff Developing implementing and maintaining policies and procedures related to end user support Configuring and maintaining the departmentrsquos Service Desk application and promoting its consistent use throug - Permanent - Full-time
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