Cox Communications - Oklahoma City, OK - Position Details Title Customer Service Supervisor Technical Ser (Call Center) Business Title Supervisor Technical Service (Call Center) Location Oklahoma City Oklahoma Starting Pay Range 4407700 Career Level B2 Develops and directs overall technical support of all products for CCIs customer service function Develops and implements policies for the resolution of service related inquiries Provides a variety of customer service support duties to customers Ensures timely and accurate information is provided to customers in a professional manner Responds to inquires through phone mail email andor face to face contact with customers Promotes and sell the companys products and services Provides operational management and support at call center locations to ensure efficient and timely resolution of technical support issues Analyzes and makes recommendations based on call volume trends and other factors for forecasting future customer service needs including staffing and call capacity Job Res - Permanent - Full-time
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